Delivery & aftercare
Know the practical details before you approve the order.
Because every blanket is made to order, the exact product and delivery terms belong in the written quote—not in assumptions.
Before payment
Your written order summary should state the seller identity, product specification, quantity, total price, payment terms, delivery destination, production window and estimated delivery window.
Changes & cancellation
Ask for photo, wording or address changes before approving production. Once a personalized item has entered production, change-of-mind cancellation may be limited where the law allows. This does not remove rights for faulty, damaged or misdescribed goods.
Shipping & tracking
Carrier, shipping cost, duties responsibility and destination availability are confirmed in writing. Tracking is provided after dispatch when supported by the selected service.
Damage or an incorrect item
Keep the packaging, photograph the issue and contact Oohfu promptly through the order conversation. The applicable repair, remake or refund route is handled under the written order terms and mandatory consumer rights.
Care
Follow the care instructions supplied for the exact yarn blend and finish in your order. Avoid bleach, prolonged direct sun and high heat unless your order-specific label says otherwise.
Need a specific date?
Share the event date before approval. Do not rely on an estimate until the production and delivery window has been confirmed in writing.
Order-specific terms
Save the written quote and confirmation.
They are the record of the product, price, timing and aftercare agreed for your personalized order.
Start a quote